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I HAVE A HONDA CRV 2007 5,000 MILES AND A/C STOPPED/
Sent to Honda Experts April 30 01:32 PM

I HAVE A HONDA CRV 2007 5,000 MILES AND A/C STOPPED/ MECHANICS FOUND HOLE IN CONDENSER AND WANT ME TO PAY 900 TO FIX. THEY SAY A PEBBLE COULD HAVE CAUSED THE HOLE!

 

Customer (name blocked for privacy)
Status:  Closed   Value: $25
Answer
April 30 9:35 PM (8 hours and 3 minutes and 12 seconds later)
         
REPLIEDCheck Mark

Yes it is possible that a stone has put a hole in the condensor, it is also possible that it was not a stone and not your fault. I would suggest a call to American Honda to help resolve this 1-800-999-1009 They should be able to help you with this.

I hope this information is helpful to you.

Thanks

Joe

JoeHonda -- Honda Technician -- 99% Positive Feedback on 264 Honda Accepts
ASE Master Certified Tech, 9 years with Honda, Extensive Factory Training, Platinum Level Tech
Reply
April 30 9:45 PM (9 minutes and 44 seconds later)
         
Reply to JoeHonda's Post: I have already done this and the dealership and Honda(torrence) have both denied paying for the A/c. As a matter of fact Honda torrence told me it happens all the time, it is just like a pebble hitting your windshield. I have read other complaints on line regarding this issue. It appears that there are large opening under the car, I went under yesterday. I have never owned a car when this has happened. I only have 6,000 miles on it and they want me to pay $900 to fix it. Do you have TOP people I can write to?

Thanks.
Customer (name blocked for privacy)
Answer
April 30 9:51 PM (6 minutes and 21 seconds later)
         
REPLIEDCheck Mark

My suggestion would be to call Torrence and ask to speak with the Honda District Manager for that area. The DM should be able to help you better. The dealerships hands are tied on warranty issues unless the DM approves the repair.

I hope this is helpful to you.

Thanks

Joe

JoeHonda -- Honda Technician -- 99% Positive Feedback on 264 Honda Accepts
ASE Master Certified Tech, 9 years with Honda, Extensive Factory Training, Platinum Level Tech
Reply
May 31 10:37 PM (31 days later)
         
Reply to JoeHonda's Post: i'M BACK. Joe, Can you give me a name of a person to write?
Customer (name blocked for privacy)
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